Returns & Exchanges

We want you to be completely satisfied with your purchase from Toyvio. If for any reason you are not happy with your order, please review our returns and exchanges policy below:

Returns

• We do not accept returns for the following reasons:
  • Change of mind: If you no longer want the item after placing your order.
  • Accidental purchases: If you ordered the wrong product by mistake.
  • Incorrect delivery information: If the order was not received due to incorrect or incomplete shipping details provided by the customer.
  • Personal preference: If the item doesn’t meet your personal preferences or aesthetic choice.
• Damaged or Incorrect Items: If your item arrives damaged or is not what you ordered, please contact us within 30 days of receiving the item. We will work with you to resolve the issue by offering an exchange or a refund, depending on the situation.

Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will do our best to accommodate your request based on product availability.
• Exchanges are subject to approval, and additional shipping charges may apply.

Special Considerations for Accidental Purchases

• In some special cases, we may offer a refund for accidental purchases, provided the total order value does not exceed $100. Refund requests for accidental purchases must be made within 24 hours of placing the order. Please contact us at support@toyvio.com for assistance with these requests.

Refunds

• Refunds will only be processed if the item is damaged or incorrect due to our error, or in special cases like accidental purchases under $100. Refunds are not available for change of mind or personal preference.

Return Process

1. Contact Us: Before sending an item back, please email support@toyvio.com with your order number and a description of the issue.
2. Return Authorization: We will provide you with a return authorization if necessary and instructions on how to return the item.
3. Return Shipping: Customers are responsible for the return shipping costs unless the item was damaged or incorrect.
4. Refund or Exchange: Once we receive the returned item and verify its condition, we will issue a refund to your original payment method or process an exchange.